help

FAQ

General Private Label Questions

How do I get started with AG Private Label?

How do I get started with Private Label?

How much does Private Label Cost?

Can I schedule an appointment to come visit your office(Seoul, South Korea)?

Will the products select always be available to me?

What is the minimum for private label orders?

Can I return private labeled products?

Ordering Questions

Can I order samples?

What forms of payment do you accept?

What are the benefits of creating an account at AGPrivateLabel.com?

Can I add to an order I've already placed?

Once I place a private label order, what is the lead time?

I can’t remember my log-in/password, can I reset it?

If I do not want to shop online, how else can I place my order?

May I cancel an order and set a refund?

Logo and Artwork Questions

Can I add my logo to a sampler kit?

What are your logo requirements?

What colors can I print my logo in?

International Customers

What countries are products registered in?

What do I need to know about Customs, Duties & Taxes?

Are you allowed to ship to my country?

Shipping

How much will it cost to ship my order?

My package is lost, what should I do?

What happens if your shipment is refused?

How to handle damaged items?

Can you ship via freight forwarder?

Return Policies

Can I return items I don’t want?

I received damaged or missing items in my order. What should I do?

About Our Products

Are your products tested on animals?

Do you have ingredient lists for all your products?

What is the shelf life of the products?

Where are the products manufactured?

Are AG Private Label products safe?